Shipping Options:
All orders are shipped via Ground (USPS Ground Advantage or UPS Ground) or Priority (USPS Priority or UPS 3-Day Select).
You can select ground shipping or priority shipping at checkout. UPS will not deliver to P.O. Boxes. Orders with a P.O. Box address will only be shipped via USPS.
Processing and Transit Times:
Orders are generally processed and shipped within two to four business days, with allowance for up to eight business days. However, this time frame may be extended in certain instances. For example, if the shop is on vacation or experiencing an influx of orders. You will be notified about the updated time frame.
Transit times are only estimates, not guarantees. However, the general time frame is 3-6 business days for ground orders and 1-3 business days for priority orders in the contiguous US. Please allow at least an additional 2-3 business days for orders to places like Hawaii and Alaska.
Incorrect Addresses:
I am not responsible for lost packages due to incorrect addresses. If you need to update your address, you can do so on the order status page up to 48 hours after you've placed your order.If you need help with this, please email tidwrit@tidwrit.com with your order number.
If your order is returned to me due to an incorrect address, your items will be refunded, and you will have to place a new order.
Missing or Damaged Packages:
Sometimes, a package loses its way, has a tumultuous journey, or a rogue has run off with it. If your package is missing or not where it's supposed to be but marked as delivered, please wait a day or so. It may very well turn up. However, if that doesn’t happen or your package arrives damaged, please email tidwrit@tidwrit.com or fill out the contact form. Your message should include your order number, the tracking information, the issue, and pictures of the damaged package if applicable. I’ll send a replacement or refund.
